FAQ
When will my order arrive?
Most orders arrive within 5–10 business days.
Some items may arrive sooner depending on the supplier.
Why did my items arrive separately?
To ensure the fastest delivery, your items may ship from different locations.
This means:
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Your order may arrive in multiple packages
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Items may arrive on different days
Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After this window, orders are processed quickly and may already be in fulfillment.
Do you accept returns?
We accept returns on unused items within 7 days of delivery.
For hygiene and safety reasons, the following items are final sale:
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Body oils and skincare products
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Personal care tools
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Intimate apparel and sleepwear
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, we will make it right.
Please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item and packaging
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear.
Do you offer free shipping?
Shipping costs are calculated at checkout based on your order and location.
Why does my order take longer than typical online stores?
We work with carefully selected partners to bring you products that support your evening routine.
Because of this, delivery times may vary slightly—but every item is chosen with intention.
How can I contact you?
For any questions about your order, please contact us at:
thegoodnightritual@gmail.com